Step 1: Select your item on our website by indicating the chosen quantity. Then click on the “Add to cart” button. At this step you have the choice between finalizing your order or continuing your order.
Step 2: After selecting and adding your items to the cart, validate the cart.
Step 3: Log in (if you already have an account) or create an account,
Step 4: Select your samples
Step 5: Select your delivery method and delivery address
Step 6: Proceed with payment for your order, you will receive a confirmation email for your order.


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To recover your password, click here reset your password
Enter your email address. You will receive your password in a few moments.


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Have you moved, changed your phone number or email address? Enter this new information in “My account” in your customer area by clicking here. My account


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To ask a question to our team of specialists click here: Contact us


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To know the progress status of your order click here: My account


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To know the amount of shipping costs, click here: Our guarantees


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In accordance with current French regulations, you benefit from a withdrawal period set at 14 days from the date of receipt of your order. To exercise your right of withdrawal to obtain a refund, please return part or all of your order to:

Groupe Vabel – Cottage
Ecommerce Returns
10, rue du Vertuquet
59960 Neuville-en-Ferrain
France

Returned items must be new, unopened, undamaged and in their original packaging. After checking the returned merchandise and if it complies with our return conditions available in our Terms and Conditions, you will obtain a refund on the payment method used during your order within 30 days of receipt of your order in our logistics warehouse. If you need more information, you can contact our Customer Relations service at 0800 590 008 (free number) or via our contact form here.


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You can contact Cottage Customer Relations service from Monday to Thursday from 9:30 AM to 12 PM and from 2 PM to 5 PM and on Friday from 9:30 AM to 12 PM and from 2 PM to 4 PM (excluding public holidays and weekends) at 0800 590 008 (free number from landline and mobile) or via the form opposite: Contact us


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To know all the sections of our site, click here: Site map


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